24x7x365 (5 minute interval) Server Monitoring with Reboot
If your server is down, we will follow your instructions to reboot it by either contacting data center or accessing reboot port
Our response time on reboots is Guaranteed within 15 minutes!
Monitoring Stats - Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you!
Within 6 Hour Response Time Guarantee for Support Tickets
Statistically, most tickets are responded to in less than 1 hour
Within 24 Hour Resolution Time Guarantee for Support Tickets
Statistically, most tickets are completely resolved in less than 3 hours
Unlimited Admin Work Time!!
We do not limit the amount of work we do for you, and we do not have any additional fees!
Backend Server Software Upgrades
Kernel, Apache, PHP, Mysql, Perl, Exim, FTP, WHM/CPanel, etc....
WHM/CPanel Technical Issues
System updates, debugging errors, patching bugs, system compatibility checks, etc....
3rd Party Software Installation
Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube,
GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc....
Initial Server Setup
If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use!
Server Backup Restoration
If your server requires a restore, we'll restore all of your backups returning your server back to normal.
Disaster Recovery & Hack Recovery
If your server is crashed or hacked, we will determine the cause and rebuild your system from backups
Server Migration
If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.
You must have root access and CPanel running on both the old server as well as the new server.
System Security, Optimization and Hardening (performed upon your request as often as you would like)
CHKRootKit - a simple program that detects hacker software and notifies you if any has been detected via email
RootKit Hunter - scanning tool to ensure your system does not have any backdoors or exploits
Securing and Upgrading of SSH Server - increases security during ssh connections
APF Firewall - the most commonly used policy based iptables firewall system (CSF Firewall can be installed upon request instead of APF)
Anti-DoS configuration for APF Firewall - helps mitigate denial of service type attacks
Brute Force Detection - notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewall
Log Analysis Software Installation - Emails are dispatched daily, the amount of detail in the emails can be changed on request
System Integrity Monitor - 24x7 Internal Monitor that checks all services and restarts them if they are down
SPRI - changes the priority of different processes in accordance to level of importance, hence increasing server performance
Secure and Optimize Apache (HTTP) - tweaks apache to perform better, and prevent unnecessary information from being easily seen
MySQL optimization - increases performance of MySQL
host.conf hardenening - prevent dns lookup poisoning & spoofing protection
nsswitch.conf modification - secure and optimize DNS lookups
sysctl.conf hardening - helps prevent TCP/IP stack from syn-flood attacks and other network abuses
FTP Hardening - upgrade and secure your ftp software
Removal of unused software - prevents exploits and wasted resources
Removal of old logs - regain wasted space by deleting old archived logs
Shell Fork Bomb/Memory Hog Protection - prevents a user logged into a shell from consuming all the resources on the server
Root Logger - logs and emails you everytime someone accesses root with the timestamp and their ip address
MyTOP - tool for monitoring MySQL threads and processes
MultiTail - view multiple log files simultaneously
TMP Directory hardening ( /tmp, /var/tmp, /dev/shm) - helps prevents execution of malicious scripts
Password Scanner - scans for easy to guess and common passwords
Filemanager - allows you to edit system files through WHM in case SSH is inaccessible
Firewall Admin - allows you to edit firewall allow & deny list and config through WHM
Mod_Security - protects against common url based hack injections (installed upon specific request only)
Mod_Evasive - defends http based attacks (installed upon specific request only)
PHP Tightening - tweaks php to run in a safer and restricted evironment (installed upon specific request only)
